We aim to offer all our clients an efficient and effective service and we are confident that we do so.  In the event, however, that there should be any aspect of our service with which you are unhappy including bills that you receive from us, you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which can be viewed here.  Please contact Vivienne, Complaints Partner, either by telephoning her, writing to her, or contacting her by email on [email protected].  We have 40 working days to consider your complaint.  If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem occurring, or within three years of when you discovered the problem.  If you wish to refer your complaint to the Legal Ombudsman, this must be done within six months of our final response to your complaint.

 

 

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.